1. Overview
LomTV is a streaming service that licenses movies and series from rights holders, distributors, and other authorized licensors for playback inside the LomTV app. This policy applies to information processed through the app, this website, and direct support communications. Features and data practices may vary by version, region, device, and whether you create an account or purchase a subscription.
2. Information We Collect
Depending on the features you use, we may collect or receive:
- Account and contact information, such as your email address, profile details, and support messages.
- Viewing activity, including titles selected, playback progress, watch history, and saved preferences.
- Subscription or transaction status received from an app store or payment processor. We do not receive full payment card details when those providers process payment.
- Device, app, and connection information, such as device type, operating system, app version, language, IP address, and network information.
- Usage and diagnostic data, such as feature interactions, performance, crash, error, security, and reliability events.
- Information you submit for licensing, privacy, support, copyright, or other legal requests.
3. How We Use Information
We use information when reasonably necessary to:
- Create and maintain accounts, authenticate users, and provide licensed streaming access.
- Remember playback progress, preferences, and catalog interactions.
- Confirm subscription status and deliver features associated with the applicable plan.
- Operate, troubleshoot, secure, and improve the app, website, and playback experience.
- Respond to support, privacy, licensing, and copyright requests.
- Prevent fraud, abuse, unauthorized access, content copying, and violations of our Terms.
- Send service notices, policy updates, security messages, and communications you request.
- Meet legal, regulatory, accounting, and contractual obligations.
4. Sharing and Disclosure
We do not sell personal information, and we do not share it with third parties for their independent advertising or marketing. Information may be processed by service providers that support hosting, content delivery, app distribution, payment confirmation, analytics, security, or customer support. Those providers may process information only on our instructions and for the services they provide to LomTV.
5. Your Rights and Choices
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to object to or restrict certain processing. You may also be able to update account details or viewing preferences inside the app. We may need to verify your identity before completing a request, and legal exceptions may apply.
To submit a privacy request, email [email protected]. You may unsubscribe from optional promotional email using the method included in the message, while essential account, security, and service communications may continue.
6. Retention and Security
We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing LomTV, maintaining account and transaction records, honoring content licenses, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods depend on the data type, account status, legal requirements, and operational need.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No storage or transmission method is completely secure, so we cannot guarantee absolute security.
7. International Processing
LomTV and its service providers may process information in countries other than the country where you live. Where required, we use contractual or other recognized safeguards intended to protect information during international processing.
8. Children
LomTV is not directed to children under 13. If you believe a child has provided personal information to us without appropriate consent, contact us and we will review the request and take action where appropriate.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in the service, our practices, licensing obligations, or applicable law. We will publish the revised policy here and update the date above. Where required, we will provide additional notice through the app or another appropriate channel.
10. Contact
Questions about this Privacy Policy or requests related to information handling can be sent to [email protected].